Return & Refund Policy

At The Real Jacket, we want you to love your leather as much as we do. If for any reason you're not completely satisfied with your purchase, we offer a simple and straightforward return and refund policy.

What You Can Return or Exchange

Here's what qualifies for a return or exchange:

  • Unworn, unwashed, and undamaged leather items
  • Items with original tags still attached
  • Returns initiated within 30 days of your purchase receipt

Important to Note:

  • We can only accept returns or exchanges for items purchased directly from The Real Jacket website.
  • For damaged or incorrect items, you must contact us within 30 days of receiving your order. Photos are required to expedite the process.

Making a Return or Exchange

  1. Contact Us:
  • Initiate the return process by reaching out to our friendly customer service team. You can do this by email at support@therealjacket.com or by phone at +1 678-269-0522.
  • Be sure to include your order number and a clear explanation of why you'd like to return or exchange your leather item.
  1. Return Instructions:
  • Our customer service team will provide you with detailed instructions, including the return address and any necessary forms.
  1. Return Shipment:
  • Carefully pack your leather item(s) in the original packaging, or a suitable alternative, to ensure protection during shipping.
  • Use a reliable and trackable service for your return shipment. We recommend keeping your proof of shipment for your records.

Processing Returns and Exchanges

  • Once we receive your returned item, we'll thoroughly inspect it to ensure it meets the conditions outlined above.

Refunds:

  • If your return is approved, you'll receive a full refund to the original payment method used for your purchase within 4 business days.
  • Please allow additional processing time by your bank or payment processor for the refund to reflect in your account.

Exchanges:

  • If you'd like to exchange your leather item for a different size or color (subject to availability), we'll process the exchange free of charge and ship the new item directly to you.

Additional Information:

  • Return Shipping Costs: Customers are responsible for covering return shipping costs, except in cases of damaged or incorrect items.
  • Time Limits: All return or exchange requests must be made within the specified 30-day window.
  • Non-Returnable Items: Certain leather items, such as belts or customized pieces, may have specific return requirements. We'll clearly outline these details on the product page.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect leather item, please contact us immediately. We're committed to resolving the issue as quickly and efficiently as possible.

We Reserve the Right To:

  • Refuse returns or exchanges that don't meet the conditions outlined in this policy.
  • Limit or refuse returns or exchanges from customers with a history of excessive returns.

Questions? We're Here to Help!

If you have any questions about our return and refund policy, please don't hesitate to contact our customer service team. We're always happy to assist you!